Privacy Policy

Last Updated: 30-09-2026

At NIITROX Science, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.

This Privacy Policy explains how NIITROX Science may collect, use, store, disclose and protect your personal information when you visit www.niitrox.in, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

• Name

• Email address

• Mobile or telephone number

• Billing address

• Shipping/delivery address

• Account information

• Order and transaction details

Communication Information

When you contact us through email, WhatsApp, contact forms or other communication channels, we may collect the information you provide in those communications.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Pages visited

• Approximate location information derived from technical data

• Referral information

• Cookies and similar technologies

The specific information collected may depend on the device, browser and services you use.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Deliver purchased products.

• Process payments through authorized payment providers.

• Provide order confirmations and delivery updates.

• Respond to customer enquiries.

• Process cancellation, return, refund and exchange requests.

• Provide customer support.

• Improve our website, products and services.

• Maintain website security.

• Detect and prevent fraud, misuse or unauthorized activity.

• Send service-related communications.

• Send promotional communications where permitted and where applicable consent has been obtained.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment gateways.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its privacy policy and security practices.

NIITROX Science does not intend to store complete payment-card information on its own systems unless expressly stated and permitted under applicable requirements.

4. Cookies and Similar Technologies

NIITROX Science may use cookies and similar technologies to improve website functionality and understand how visitors use the website.

Cookies may be used for purposes including:

• Website functionality.

• Remembering preferences.

• Shopping-cart functionality.

• Website analytics.

• Performance measurement.

• Security.

• Marketing and advertising, where applicable.

You may be able to manage or disable cookies through your browser settings. Certain website functions may not work properly if essential cookies are disabled.

5. Sharing of Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to provide our services, including:

• Payment gateway providers.

• Shipping and logistics partners.

• Technology and hosting providers.

• Website analytics providers.

• Customer-support service providers.

• Marketing or communication service providers, where applicable.

• Professional advisers and service providers.

• Government authorities or law-enforcement agencies where legally required.

We do not intend to sell your personal information to third parties for their independent commercial use.

Third-party service providers may process information according to their own applicable privacy policies and contractual obligations.

6. Marketing Communications

Where permitted by applicable law, NIITROX Science may send promotional communications regarding products, offers, launches or other updates.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications will not necessarily stop essential service communications relating to orders, payments, account security or customer support.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

9. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Raise concerns regarding the processing of your personal information.

Requests may be submitted through the contact details provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is restricted under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services or social-media platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

NIITROX Science may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on this page along with the revised "Last Updated" date.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

NIITROX Science
Email: hello@niitrox.in
WhatsApp: +91 9611954488
Website: www.niitox.in