Shipping policy

Shipping & Exchange Policy

Last Updated: 30-09-2026

At NIITROX Science, we work to ensure that your products are packed securely and delivered to the address provided during checkout.

This Shipping & Exchange Policy explains our shipping, delivery and product-exchange procedures.

1. Order Processing

Orders placed through the NIITROX Science website will be processed after successful order confirmation and payment verification, where applicable.

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name.

  • Complete delivery address.

  • City.

  • State.

  • PIN code.

  • Contact number.

NIITROX Science will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2. Shipping and Delivery Timeline

NIITROX Science aims to deliver orders within 5–7 days from the date of ordering, subject to product availability and courier serviceability.

The delivery period may vary depending on the customer's location and logistics conditions.

Orders to remote or difficult-to-service locations may require additional time.

3. Delivery Delays

Although we make reasonable efforts to meet the stated delivery timeline, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather.

  • Natural disasters.

  • Public holidays.

  • Transportation disruptions.

  • Courier delays.

  • Government restrictions.

  • Address-related issues.

  • Operational or technical disruptions.

  • Other unforeseen circumstances.

Where possible, customers will be informed of significant delivery delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping eligibility or promotional shipping offer will be subject to the conditions displayed on the website at the time of purchase.

5. Tracking Information

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp or another applicable communication channel.

Customers should use the tracking information to monitor delivery progress.

6. Incorrect or Incomplete Address

Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate.

If an order cannot be delivered because of an incorrect or incomplete address, the customer should contact NIITROX Science as soon as possible.

Additional delivery charges or other consequences may apply depending on the circumstances and courier arrangements.

7. Damaged Package at Delivery

If the package appears visibly damaged, tampered with or compromised at the time of delivery, customers are advised to document the condition of the package and contact NIITROX Science through WhatsApp or email as soon as possible.

Photographs, videos, order details and other information may be requested to investigate the issue.

8. Exchange Eligibility

For hygiene and product-safety reasons, an exchange request will generally be accepted only when the product:

  • Has not been used.

  • Has not been opened.

  • Is in its original and intact packaging.

  • Has not been tampered with or damaged by the customer.

  • Is returned with the original product packaging, labels and applicable components.

  • Meets the exchange conditions communicated by NIITROX Science.

Opened or used products are generally not eligible for exchange due to hygiene and safety considerations, except where the product is defective, damaged, incorrectly supplied or another remedy is required under applicable law.

9. How to Request an Exchange

To request an exchange, please contact us through:

WhatsApp: +91 9611954488
Email: hello@niitrox.in

Please provide:

  • Order number.

  • Customer name.

  • Registered mobile number/email address.

  • Product name.

  • Reason for exchange.

  • Photographs or videos, where requested.

Our team will review the request and provide further instructions.

10. Exchange Verification

All exchange requests are subject to verification.

Once the returned product is received, NIITROX Science may inspect the product and packaging to verify that the exchange conditions have been met.

If the product has been opened, used, altered, damaged due to customer handling or otherwise does not satisfy the exchange requirements, the exchange request may be rejected, subject to applicable law.

11. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged during transit or different from the product ordered, please contact us through WhatsApp or email.

After verification, NIITROX Science may provide an appropriate remedy, which may include an exchange, replacement, refund or another remedy as applicable.

12. Product Availability for Exchange

Exchange is subject to product availability.

If the same product is unavailable, NIITROX Science may offer another appropriate resolution, including a replacement, refund or other remedy, as applicable.

13. Return Shipping for Exchange

For approved exchanges, our customer-support team will communicate the applicable return and shipping procedure.

Where an exchange is approved because of a defective, damaged or incorrectly supplied product, the applicable shipping arrangements will be communicated separately.

14. Contact Us

For shipping or exchange-related assistance, please contact:

NIITROX Science
WhatsApp: +91 9611954488
Email: hello@niitrox.in
Website: www.niitrox.in